Return/Exchange PolicyReturns and exchanges are simple and hassle-free at MilitaryMall.com!
MilitaryMall.com takes pride in our products and we emphasize quality control throughout the production and shipping process. If, however, you receive a product that is broken or defective, please let us know right away so that we can send you a replacement and an apology.
If you receive an item and change your mind about wanting the item, you may return or exchange it within 7 days of receipt as long as it is in original and unused condition. Sorry, made-to-order items, flags and items tied to particular events are not returnable under any circumstances.
Before you return a product to us, please contact us for a return merchandise authorization (RMA) and return instructions via our contact form here: contact MilitaryMall.com
Shipping/handling is not refundable and returns incur a 20% restocking fee to cover processing costs. Outbound shipping costs are charged on returned orders that were shipped free.
When returning a product to us, please use a self-funded method of shipping that will ensure delivery confirmation as we can't be responsible for lost packages. Your credit card will be promptly credited once we receive the item back and inspect it. We'll email you to confirm your refund.
Once an order has been placed, it cannot be cancelled or changed as our fulfillment process begins immediately, so that our customers can get their merchandise as quickly as possible.
Customers who provide us with incorrect shipping information and whose merchandise is returned as "undeliverable" must pay a re-shipping charge if the item is returned to us and you ask that it be re-sent to you. If you no longer want the item, a 20% re-stocking fee applies.
Returned or "bounced" checks will result in a bank fee, which is payable only through money order or certified check. If you "chargeback" an order with your credit card company or with PayPal, please understand that we will pass along the $25 fee associated with that action to you.
We give you a choice of shipping options at checkout, though we reserve the right to change carriers/methods if such change will result in the faster, safer or more efficient delivery of your merchandise. We can't be responsible for shipping delays once your items have left our warehouse.
MilitaryMall.com is not responsible for typographical errors on our site and we reserve the right to change the terms and conditions of sale at any time.
All sales at MilitaryMall.com are governed by New York State law, without giving effect to its conflict of law provisions.
BY PLACING AN ORDER ON MilitaryMall.com, YOU AGREE TO ALL OF THESE TERMS, CONDITIONS AND POLICIES.